With a title like "Don't Be Fooled By Service Catalog Imposters" you would expect this on-demand webinar from newScale to have a list like this, wouldn't you? And you won't be disappointed.
With ITIL version 3, the Service Catalog has become a must-have priority. So now many ITSM service desk vendors offer add-on modules they call a "Service Catalog". But are these self-service request portals really a Service Catalog? Attend this Webinar and learn the truth about these so-called Service Catalog tools.
Join fellow blogger Bruce Campbell and newScale Vice President of Corporate and Product Marketing, Jason Schroedl, as they discuss the list of 7 things ITSM vendors don't want you to know about their Service Catalog tools - as well as learn why the Service Catalog is now a "must have".
Bruce and Jason also very clearly explain the connection between ITIL version 3, the Service Catalog, and the IT Front Office. Just go to http://www.newscale.com/itsm/ and you are on your way to making sure you get what you need for your organization.
Until next time....Mary
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